Financial Aid Professionals
Code of Conduct for Financial Aid Professionals
Any KCTCS financial aid professional is expected to always maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, specifically including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity. In doing so, a financial aid professional should:
- Refrain from taking any action for his/her personal benefit.
- Refrain from taking any action he/she believes is contrary to law, regulation, or the best interests of the students and parents he/she serves.
- Ensure that the information he/she provides is accurate, unbiased, and does not reflect any preference arising from actual or potential personal gain.
- Be objective in making decisions and advising his/her institution regarding relationships with any entity involved in any aspect of student financial aid.
- Refrain from soliciting or accepting anything of other than nominal value from any entity (other than an institution of higher education or a government entity such as the U.S. Department of Education) involved in the making, holding, consolidating, or processing of any student loans, including anything of value (including reimbursement of expenses) for serving on an advisory body or as part of a training activity of or sponsored by any such entity.
- Disclose to KCTCS, in such manner as KCTCS may prescribe, any involvement with or interest in any entity involved in any aspect of student financial aid.
- These principles should apply throughout the administration of the programs for which the financial aid professional is responsible, including, but not limited to, FFELP.
There should never be any difference between ethical and best practices. The ethical practice is the best practice. When a practice or policy arises that appears in conflict with these principles, it is the obligation of the financial aid professional to bring this to the attention of those responsible within his/her institution, and to seek a resolution consistent with these principles.
If you have questions, concerns, or need to submit requested information to the Financial Aid Office, you may visit any of our financial aid offices at the addresses below:
Hopkinsville Campus: 720 North Drive, Hopkinsville, KY
Ft. Campbell Campus: H. English Army Education Center, 202 Bastogne Ave, Ft. Campbell, KY
Hopkinsville hours: Monday - Friday: 8:00 a.m. - 4:30 p.m.
Fort Campbell hours: Monday - Friday 9:00 a.m. - 4:00 p.m.
Phone (270) 707-3700
Fax: (270) 886-5757